Privacy Policy for AeroStatus

Introduction

Aerostatic LLC ("we," "our," or "us") operates the AeroStatus mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

Privacy Details Summary

The following information is provided in compliance with Apple's App Store App Privacy Details requirements:

Data We Collect

Information We Collect

Contact Information

We collect contact information that you voluntarily provide when you:

• Register for an account using phone number verification
• Update your profile with your name
• Optionally provide an email address

Specific data types:

• Name: First and last name for your profile
• Phone Number: Used for authentication and account verification
• Email Address: Optional contact information

Purpose: App Functionality - Authentication, account management, and communication within your organization

User Content

We collect content you create within the App:

• Messages: Communication logs you send to team members
• Photos or Videos: Images you capture or select from your photo library to share in communication logs
• Other User Content: Equipment logs, notes, and operational data you create

Purpose: App Functionality - Enable team communication, operational logging, and equipment management

Identifiers

• User ID: System-generated identifier for your account

Purpose: App Functionality - Account management and data association

Location Data

• Coarse Location: Approximate location derived from your IP address
• Precise Location: GPS coordinates only when you explicitly choose to share your location for operational safety (optional)

Purpose: App Functionality - Operational safety and location-based features when explicitly enabled

Usage Data

• Product Interaction: How you interact with the App (screens viewed, features used, time spent)

Purpose: Analytics - Improve app functionality and user experience

Diagnostics

• Crash Data: Application crash logs and error reports
• Performance Data: App launch times, response times, and performance metrics
• Other Diagnostic Data: Technical diagnostic information for app improvement

Purpose: App Functionality - Maintain app stability, performance, and security

Automatically Collected Information

When you use the App, we may automatically collect:

• Device information (type, operating system version)
• IP address for general location and security purposes
• Push notification tokens for sending notifications

How We Use Your Information

We use the collected information for the following purposes as defined by Apple's categories:

App Functionality

• Authenticate users and manage accounts
• Enable core app features (scheduling, communication, equipment management)
• Ensure operational safety and coordination
• Send important notifications about work assignments and safety alerts
• Maintain app security and prevent fraud

Analytics

• Understand how users interact with the App
• Identify areas for improvement
• Measure app performance and stability

Data Sharing and Disclosure

Within Your Organization

Your profile information, communications, and operational data are visible to other authorized users within your balloon operation company according to your assigned role and permissions.

Third-Party Service Providers

We share data with the following service providers who assist in providing our services:

• Supabase (Cloud Infrastructure): Database hosting, real-time features, and authentication services
• Sentry (Error Tracking): Crash reporting and performance monitoring (anonymized diagnostic data only)
• Expo (App Development Platform): App development, update services, and push notifications

These providers are bound by strict data processing agreements and may only use your data to provide services to us.

Legal Requirements

We may disclose your information if required by law, legal process, or government request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity with appropriate notice.

Data Linking and Tracking

Data Linked to Your Identity

The following data is linked to your identity through your account:

• All contact information (name, phone, email)
• All user-generated content (messages, photos, logs)
• Your user ID and profile data
• Your app usage and interaction data
• Performance and crash data related to your account

Data Not Linked to Your Identity

• General location data derived from IP address
• Anonymized diagnostic data for app improvement

Tracking

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication using phone number verification
• Role-based access controls
• Regular security assessments

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide our services
• Required for legal, safety, or business purposes
• Messages and logs: 90 days after creation (unless archived for operational requirements)
• Account data: Until account deletion is requested

Your Rights and Choices

Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information through the app or by contacting us
• Deletion: Request deletion of your account and associated data
• Data Portability: Request your data in a portable format

App Permissions

You can control the following permissions through your device settings:

• Camera Access: Required only when taking photos for communication logs
• Photo Library Access: Required only when selecting photos to share
• Location Services: Optional - only used when you choose to share location
• Push Notifications: Optional - can be disabled in device settings

Opt-Out Options

• Location sharing can be disabled at any time
• Push notifications can be turned off in app settings or device settings
• You can request account deletion at any time

To exercise these rights, contact us at info@aerostatic.io

Location Services

Location access is entirely optional. The App may request access to location services to:

• Share your location with team members during balloon operations (only when you explicitly enable this feature)
• Provide location-based safety features

You can control location permissions through your device settings. The App functions fully without location access.

Children's Privacy

The App is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States where our service providers operate. These countries may have different data protection laws than your country. We ensure appropriate safeguards are in place to protect your data during international transfers.

Third-Party Services and Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending you a notification for significant changes
• Displaying a notice in the App

Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

State-Specific Rights

California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act, you have additional rights including:

• Right to know what personal information is collected
• Right to know how personal information is used and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

European Union Residents (GDPR)

Under the General Data Protection Regulation, you have additional rights including:

• Right to data portability
• Right to object to processing
• Right to restrict processing
• Right to lodge a complaint with a supervisory authority

Virginia, Colorado, Connecticut, and Utah Residents

Residents of these states have similar rights to California residents under their respective state privacy laws.

Apple-Specific Disclosures

This app's privacy practices are designed to comply with Apple's App Store requirements:

• We do not track users across apps and websites owned by other companies
• We do not share user data with data brokers
• All data collection is for legitimate business purposes related to app functionality
• Users have control over optional data sharing such as location services
• We implement privacy by design principles in our app development